Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Administration
& Statistics
Comprehensive tools for managing and optimizing your communication. Easily configure call flows with intuitive drag-and-drop administration, and leverage graphical dashboards and reports to monitor performance and enhance the customer experience.
Streamlined call flow management
Administration features allow you to optimize and fine-tune call flows to provide the best customer experience possible. Use statistics and feedback to adjust call flows using an intuitive drag-and-drop graphical interface. Plus test new prototypes offline before committing to the changes.
You can also manage and delegate access rights, as well as access advanced queue settings, SMS center, integrations, call tags and global shared contacts to name a few.
Features
- Drag and drop to make changes instantly
- Visualized call flows
- Upload or record announcements
- Graphical tools for opening hours, vacations and public holidays
- VIP call routing
- Advanced menu selection routing
- Advanced queue settings
Comprehensive performance analytics
Unlock valuable insights to enhance your customer experience by accessing key metrics such as average waiting time, call volumes, and KPI statuses. By adding call tags, you can gather and compile comprehensive customer data, transforming it into detailed reports for in-depth analysis across your organization. The customizable dashboard also offers real-time analytics, empowering your team to monitor performance and make data-driven decisions to consistently deliver exceptional service.
Features
- Visualize real-time analytics with a customizable dashboard.
- Track agent performance and generate detailed reports.
- Analyze queue efficiency and improve call handling.
- Display live call metrics with the wallboard for instant insights.
- Review and search through comprehensive call logs.
- Add call tags to categorize and analyze customer interactions.
- Monitor and ensure compliance with SLA levels.
User Guides
Ready to learn more? Get an in-depth look at the feature above and other great features by visiting our user guide archive.
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Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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