Sync calendar events from Microsoft 365 to Telia Smart Connect to enrich the company directory on the web and mobile app. With a better understanding of your colleagues’ availability, you can make smarter choices when transferring calls. User availability and queue login is updated automatically in Telia Smart Connect to reflect calendar events.
Microsoft Teams presence integration
Integration enables a one- or two-way real-time status integration between Telia Smart Connect and Microsoft Teams. The one-way integration makes it possible to view colleagues’ Teams status in the Telia Smart Connect company directory, so you can see when someone is in a call or not available. The two-way integration goes a step further, updating the Teams status of users with “Busy in a call” when someone is talking on their mobile phone or built in webphone. Presence integration increases transparency, giving you a clearer picture of who is available and when.
Microsoft active directory integration
The ability to locate the right colleague quickly and easily is essential, but it’s also important that the information is accurate and up-to-date. Microsoft Active Directory integration allows you to sync user details from Microsoft Active Directory to users in Telia Smart Connect. Map and sync any field, as well as profile images, to ensure the latest information is available across your organization.
The rich Integrator API makes it easy to integrate Telia Smart Connect into almost any third-party solution, including Puzzel, Touch Call Recording, Trio, and more. Customers can also create their own custom integrations with Telia Smart Connect. Many CRM and call center solutions integrate to improve availability management, call handling, and strengthen the company directory.