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Telia Smart Connect

Outsmart complexity with a market-leading communication platform. Say hello to Telia Smart Connect, the complete telephony solution to streamline and simplify business communication and elevate the customer experience.

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Simplify business communication

Mobile app

Put a complete telephony solution in your hands. With the Telia Smart Connect mobile app, you can log in and out of queues, manage availability, and access the company directory with the push of a button. This app offers powerful features similar to our desktop version, enhancing communication and collaboration on the go.

 

Desktop

Experience a comprehensive telephony solution with Telia Smart Connect on your desktop. Manage calls, check colleagues’ availability, and transfer calls using the intuitive web switchboard. The company directory offers real-time information on employees, synchronizing user details and calendar status, enhancing workplace communication and efficiency.

Admin

Streamline your call management with Telia Smart Connect’s administration features. Use a drag-and-drop interface to optimize call flows, manage announcements, and adjust settings for opening hours and holidays. Control access rights, queue settings, and shared contacts. Test prototypes offline to ensure efficient communication management and provide the best customer experience.

Check out all features

Work smarter. Not harder.

Minimize tasks, reduce stress, and boost productivity with a telephony solution that gets smarter with every call.

01. Work from anywhere

Stay connected with colleagues, customers, and partners regardless of location or device.

02. Smooth communication

Optimize call management with dynamic call flows, manage and view employee availability, and access real-time feedback with ease.

03. No installation needed

Access powerful features on both the browser and mobile app version instantly without complicated installation.

04. Flexible and scalable

Grow as you go with confidence, leveraging our reach across the Nordics and the Baltics.

We are Telia

We are the telecommunications leader in the Nordic and Baltic region, and the leader in ICT in both Finland and the Baltics.

years digitalizing societies

talented colleagues

million

customers across the Nordic and Baltics

New features and updates

We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.

Current update

Smart Connect continues to evolve with features that strengthen administration, improve security, and give organizations greater control. Our latest release focuses on enhanced tools for managing complex organizational structures with greater control and security.

  • Improved administration for larger organizations, including:

    • Delegated admin: Assign admin rights across teams for easier and more structured management.

    • Directory capabilities: Enhanced support for managing users and company structure, using departments and subdepartments.

    • Support for SSO: Single Sign-On access for increased security and a simplified login experience.

  • Improved Opening Hours and Audio Files modules:
    New and updated modules make it easier to manage business hours and create, edit, and organize audio prompts.

  • Ask for Help:
    Administrators can generate a temporary login link to securely grant IT support access when assistance is needed.

  • Direct Call Log:
    A clear and easy-to-read overview of all direct calls to and from a user.

Upcoming update

We’re continuing to expand Smart Connect with improvements that increase flexibility, enhance cross-border collaboration, and make administration even more accessible.

  • Administration in the mobile app:
    Expanded administrative capabilities for Opening Hours and Audio Files, giving administrators greater flexibility to manage settings on the go.

  • Call Recording:
    Support for additional third-party providers, strengthening our call recording offering and increasing competitiveness across markets.

  • Shared solution:
    Seamless collaboration across borders with all countries operating within the same environment, enabling unified administration and smoother collaboration across borders.

  • Improved integrations:
    Opening up for more and simpler integrations with third-party systems, making Smart Connect easier to connect with existing tools and workflows.

Suggested updates

Do you have an idea on how we could improve certain features or functions? We’d love to hear from you.
Write your suggestion here.
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Ready to connect?

Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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