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Telia Smart Connect

Outsmart complexity with a market-leading communication platform. Say hello to Telia Smart Connect, the complete telephony solution to streamline and simplify business communication and elevate the customer experience.

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Simplify business communication

Mobile app

Put a complete telephony solution in your hands. With the Telia Smart Connect mobile app, you can log in and out of queues, manage availability, and access the company directory with the push of a button. This app offers powerful features similar to our desktop version, enhancing communication and collaboration on the go.

 

Desktop

Experience a comprehensive telephony solution with Telia Smart Connect on your desktop. Manage calls, check colleagues’ availability, and transfer calls using the intuitive web switchboard. The company directory offers real-time information on employees, synchronizing user details and calendar status, enhancing workplace communication and efficiency.

Admin

Streamline your call management with Telia Smart Connect’s administration features. Use a drag-and-drop interface to optimize call flows, manage announcements, and adjust settings for opening hours and holidays. Control access rights, queue settings, and shared contacts. Test prototypes offline to ensure efficient communication management and provide the best customer experience.

Check out all features

We are Telia

We are the telecommunications leader in the Nordic and Baltic region, the leading Nordic media house, and the leader in ICT in both Finland and the Baltics.

years digitalizing societies

talented colleagues

million

customers across the Nordic and Baltics

New features and updates

We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.

Current update

Telia Smart Connect has now become ISO Certified according to the 27 001 standard. At the start of 2024, we successfully completed the external audit for ISO 27 001 certification, demonstrating our adherence to stringent information security standards, focusing on confidentiality, integrity, and availability.

Key enhancements include:

  • Smart Connect Web and Mobile App now offer enhanced user control, allowing for the selection of presence status and call forwarding to be applicable for both fixed and mobile numbers or solely the fixed (work) number.
  • The “Customer Satisfaction Module” in Smart Connect, enabling streamlined tracking of customer satisfaction through Net Promoter Score (NPS) or customized surveys, with the capability to automatically send these surveys via SMS after a call, in selected groups.

Upcoming update

For the upcoming second quarter, we have an array of significant features and improvements slated for release in our weekly deploys:

Web Admin:

  • Introduction of ‘Default Call Handling on Company Level’, enabling a standard setting across the solution for users who have not configured their individual settings.
  • Enhanced control for customer administrators to modify a user’s presence status and call forwarding preferences.
  • The ability to generate and record sound files directly in the web browser, utilizing text-to-speech technology and a headset.

Web:

  • Enhancement of the conference module to include the ‘Dialed Conference’ feature, which automatically dials all participants into a conference once it is initiated.

Mobile App:

  • Improved search capability, allowing for comprehensive searches across all company catalogues.

Suggested updates

Do you have an idea on how we could improve certain features or functions? We’d love to hear from you.
Write your suggestion here.
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Ready to connect?

Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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