Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Telia Smart Connect
Outsmart complexity with a market-leading communication platform. Say hello to Telia Smart Connect, the complete telephony solution to streamline and simplify business communication and elevate the customer experience.
Best-in-class features for superior customer experience
Mobile App
The power of the switchboard in your hand.
Learn moreSwitchboard
Effective call management everywhere.
Learn moreStatistics
Dashboard and reports to opitimize calls and tasks.
Learn moreCompany Directory
Complete overview of employees and partners.
Learn moreAdministration & Call Flow
Track and re-route calls, manage voicemail, and more.
Learn moreIntegrations & Add-ons
Direct integrations with Office 365, Slack, Asana, and more.
Learn moreWe are Telia
We are the telecommunications leader in the Nordic and Baltic region, the leading Nordic media house, and the leader in ICT in both Finland and the Baltics.
million
customers across the Nordic and BalticsNew features and updates
Current update
Improvements from last program increment (quarter). Now in production.
- Improvement in log -in procedure using 2FA (two factor authentication).
- Implementing “Tool tips” (embedded help) for Admins during “call -flow” in visual
- New Access Roll to log -in and -out users in queues you are member of
- Visualize audit logging for customer admins (who have done what change)
Upcoming update
Improvements and new features in development this quarter.
- Support for system voice prompts in local languages (for more countries)
- Improvements in Call recording (feature requires local development)
- Teams Voice Integration (feature requires local development)
Ongoing is also preparation for the coming ISO/IEC 27001 certification that is planned for early 2024. And first version MVP (Minimum Viable Product) of the chat module that will be available for tryout for selected friendly customers for a feedback loop.