Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Telia Smart Connect
Outsmart complexity with a market-leading communication platform. Say hello to Telia Smart Connect, the complete telephony solution to streamline and simplify business communication and elevate the customer experience.
Work smarter. Not harder.
Minimize tasks, reduce stress, and boost productivity with a telephony solution that gets smarter with every call.
Work from anywhere on any device
Stay connected with colleagues, customers, and partners regardless of location or device.
Smooth communication
Optimize call management with dynamic call flows, manage and view employee availability, and access real-time feedback with ease.
No installation
Access powerful features on both the browser and mobile app version instantly without complicated installation.
Flexible and scalable
Grow as you go with confidence, leveraging our reach across the Nordics, Finland, and the Baltics.
Best-in-class features for superior customer experience
Improve communication, collaboration, and coordination from day one. The possibilities are endless.
Mobile App
The power of the switchboard in your hand.
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Switchboard
Effective call management everywhere.
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Statistics
Dashboard and reports to opitimize calls and tasks.
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Company Directory
Complete overview of employees and partners.
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Administration & Call Flow
Track and re-route calls, manage voicemail, and more.
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Integrations & Add-ons
Direct integrations with Office 365, Slack, Asana, and more.
Learn moreWe are Telia
We are the telecommunications leader in the Nordic and Baltic region, the leading Nordic media house, and the leader in ICT in both Finland and the Baltics.
years digitalizing societies
talented colleagues
million
customers across the Nordic and BalticsNew features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Improvements from last program increment (quarter). Now in production.
- Improvement in log -in procedure using 2FA (two factor authentication).
- Implementing “Tool tips” (embedded help) for Admins during “call -flow” in visual
- New Access Roll to log -in and -out users in queues you are member of
- Visualize audit logging for customer admins (who have done what change)
Upcoming update
Improvements and new features in development this quarter.
- Support for system voice prompts in local languages (for more countries)
- Improvements in Call recording (feature requires local development)
- Teams Voice Integration (feature requires local development)
Ongoing is also preparation for the coming ISO/IEC 27001 certification that is planned for early 2024. And first version MVP (Minimum Viable Product) of the chat module that will be available for tryout for selected friendly customers for a feedback loop.
Current update
Upcoming update
Suggested updates
Do you have an idea on how we could improve certain features or functions? We’d love to hear from you.
Write your suggestion here.
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
Connect with us