Telia Smart Connect

Outsmart complexity with a market-leading communication platform. Say hello to Telia Smart Connect, the complete telephony solution to streamline and simplify business communication and elevate the customer experience.

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Simplify business communication

Mobile app

Put a complete telephony solution in your hands. With the Telia Smart Connect mobile app, you can log in and out of queues, manage availability, and access the company directory with the push of a button. This app offers powerful features similar to our desktop version, enhancing communication and collaboration on the go.

Desktop

Experience a comprehensive telephony solution with Telia Smart Connect on your desktop. Manage calls, check colleagues’ availability, and transfer calls using the intuitive web switchboard. The company directory offers real-time information on employees, synchronizing user details and calendar status, enhancing workplace communication and efficiency.

Admin

Streamline your call management with Telia Smart Connect’s administration features. Use a drag-and-drop interface to optimize call flows, manage announcements, and adjust settings for opening hours and holidays. Control access rights, queue settings, and shared contacts. Test prototypes offline to ensure efficient communication management and provide the best customer experience.

Check out all features

Work smarter. Not harder.

Minimize tasks, reduce stress, and boost productivity with a telephony solution that gets smarter with every call.

01. Work from anywhere

Stay connected with colleagues, customers, and partners regardless of location or device.

02. Smooth communication

Optimize call management with dynamic call flows, manage and view employee availability, and access real-time feedback with ease.

03. No installation needed

Access powerful features on both the browser and mobile app version instantly without complicated installation.

04. Flexible and scalable

Grow as you go with confidence, leveraging our reach across the Nordics and the Baltics.

We are Telia

We are the telecommunications leader in the Nordic and Baltic region, and the leader in ICT in both Finland and the Baltics.

years digitalizing societies

talented colleagues

million

customers across the Nordic and Baltics

New features and updates

We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.

Current update

Telia Smart Connect continues to evolve with new improvements, further enhancing its functionality and ease of use. Our latest updates focus on streamlining integrations and improving administrative tools, all while maintaining the highest standards of security, confidentiality, and availability.

Key enhancements include:

Advanced text-to-speech functionality: Admins can now create highly realistic, professional-sounding voice messages simply by typing the text they want to be conveyed. You can choose from a range of voices, preview the audio, and activate the message once you’re satisfied—making it easier than ever to customize greetings or other notifications.
Simplified calendar integration: With a streamlined process of significantly fewer steps, setting up calendar integrations is now much easier. More Microsoft integrations are planned to become progressively simpler to configure over time.

Upcoming update

As part of our continuous improvements, we are preparing to release a new chat module, designed to enhance customer communication and support. We will soon invite customers to test this new feature, which will offer even more ways to connect with your audience.