Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
With the VIP lists, you can filter calls to the company’s main numbers based on the caller. For example, phone numbers belonging to a VIP list can get routed to a priority queue.
The advantages of a VIP list are among others:
- It enables you to answer important customers quickly.
- You can add specific service levels to the VIP list.
- You can monitor the VIP list using the statistics module.
- The VIP list also enables you to block unwanted calls to the main number.
How to get started with VIP lists
When you have created a VIP list you can use it in the IVR – main number call flow.
Add the VIP list element to the call flow and select the list you want to use for that element. You can now connect the VIP element to two new elements, “Normal” caller was not in the VIP list or the “VIP” if the caller matched a number in the VIP list.