Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
About Telia Smart Connect
Running on a public cloud, Telia Smart Connect makes it easy to organize and manage business communication from your team, clients, and partners. Our market-leading platform is built with flexibility in mind, helping businesses meet the new demands of remote and hybrid working.
Features
Telia Smart Connect provides several best-in-class features to support your organization. Enjoy access from any device — anytime, anywhere — with superior quality and reliability.
Included for all
Desktop
- Manage calls with switchboard.
- Access company directory.
- Monitor queue status.
Mobile App
- Answer and transfer calls.
- Log in and out of queues.
- Manage availability.
Administration & Statistics
- Drag-and-drop call flows.
- Upload or record announcements.
- Graphical dashboard and reports.
Add-ons
Chat
- Multiple chats simultaneously.
- Customizable website widget.
- Automated conversation starters.
Integrations
- Integrator API.
- Microsoft Teams voice & presence.
- Microsoft Calendar.
Customer Satisfaction Surveys
- Automated NPS send out.
- Custom create surveys.
- Simple administration.
New features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Smart Connect continues to evolve with features that make administration more flexible, expand choice in call recording, and connect more easily with the tools you already use. The latest release also brings all markets into one shared environment, so administration and collaboration work the same way across borders.
- Administration in the mobile app:
Expanded administrative capabilities for Opening Hours and Audio Files, giving administrators greater flexibility to manage settings on the go. - Call Recording:
Support for additional third-party providers, strengthening our call recording offering and increasing competitiveness across markets. - Shared solution:
Seamless collaboration across borders with all countries operating within the same environment, enabling unified administration and smoother collaboration across borders. - Improved integrations:
Opening up for more and simpler integrations with third-party systems, making Smart Connect easier to connect with existing tools and workflows.
Upcoming update
Looking ahead, we are working on features that improve reachability, make call content easier to act on, and bring more support directly into the product.
- Priority contacts
Let selected callers reach you even when your status is set to unavailable. - Transcription
AI transcription of call recordings as a first step, with analysis of call content planned for later stages. - SMS to main number
Receive SMS sent to your company’s main number, so messages reach the right team instead of going unanswered. - AI knowledge agent in GUI
The AI knowledge agent available today on the Smart Connect website, brought into the product so users can get answers without leaving the interface.
Current update
Upcoming update
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
Connect with us