Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
About Telia Smart Connect
Running on a public cloud, Telia Smart Connect makes it easy to organize and manage business communication from your team, clients, and partners. Our market-leading platform is built with flexibility in mind, helping businesses meet the new demands of remote and hybrid working.
Features
Telia Smart Connect provides several best-in-class features to support your organization. Enjoy access from any device — anytime, anywhere — with superior quality and reliability.
Included for all
Desktop
- Manage calls with switchboard.
- Access company directory.
- Monitor queue status.
Mobile App
- Answer and transfer calls.
- Log in and out of queues.
- Manage availability.
Administration & Statistics
- Drag-and-drop call flows.
- Upload or record announcements.
- Graphical dashboard and reports.
Add-ons
Integrations
- Integrator API.
- Microsoft Teams voice & presence.
- Microsoft Calendar.
Customer Satisfaction Surveys
- Automated NPS send out.
- Custom create surveys.
- Simple administration.
New features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Telia Smart Connect has now become ISO Certified according to the 27 001 standard. At the start of 2024, we successfully completed the external audit for ISO 27 001 certification, demonstrating our adherence to stringent information security standards, focusing on confidentiality, integrity, and availability.
Key enhancements include:
- Smart Connect Web and Mobile App now offer enhanced user control, allowing for the selection of presence status and call forwarding to be applicable for both fixed and mobile numbers or solely the fixed (work) number.
- The “Customer Satisfaction Module” in Smart Connect, enabling streamlined tracking of customer satisfaction through Net Promoter Score (NPS) or customized surveys, with the capability to automatically send these surveys via SMS after a call, in selected groups.
Upcoming update
For the upcoming second quarter, we have an array of significant features and improvements slated for release in our weekly deploys:
Web Admin:
- Introduction of ‘Default Call Handling on Company Level’, enabling a standard setting across the solution for users who have not configured their individual settings.
- Enhanced control for customer administrators to modify a user’s presence status and call forwarding preferences.
- The ability to generate and record sound files directly in the web browser, utilizing text-to-speech technology and a headset.
Web:
- Enhancement of the conference module to include the ‘Dialed Conference’ feature, which automatically dials all participants into a conference once it is initiated.
Mobile App:
- Improved search capability, allowing for comprehensive searches across all company catalogues.
Current update
Upcoming update
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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