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& Call Flow

Simple yet detailed management with easy-to-use drag and drop administration for incoming calls.

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Efficient operation with excellent control

Administration features allow you to optimize and fine-tune call flows to provide the best customer experience possible. Use statistics and feedback to adjust call flows using an intuitive drag-and-drop graphical interface. Plus test new prototypes offline before committing to the changes.

You can also manage and delegate access rights, as well as access advanced queue settings, SMS center, integrations, call tags and global shared contacts to name a few.


  • Drag and drop to make changes instantly
  • Visualized call flows
  • Upload or record announcements
  • Graphical tools for opening hours, vacations and public holidays
  • VIP call routing
  • Advanced menu selection routing
  • Advanced queue settings

Feature Admin

User Guides

Ready to learn more? Get an in-depth look at the feature above and other great features by visiting our user guide archive.

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