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My Profile

Via my profile in the call center you can, among other things, control settings for presence indication, display number or log on and off queues.

  • Log in and out of the company queues
  • Change status and add call forwarding
  • Control useful settings in the switchboard

How to get started

  1. Click on your name at the top right to open your profile
  2. You have now opened your profile on the screen

You get access to

  • Profile settings allow you to change languages and enter email addresses, among other things.
  • Phone settings allows you to select the sender for SMS from the switchboard, outgoing display number and more. Read more about phone settings
  • Under my queues you can log off and on the queues you are a member of.
  • Under presence indicators and availability, you can, among other things, forward your phone.

User Guides

Here you can find user guides connected to the feature topic. If you can’t find what you are looking for here you might find it in our main user guide archive.
User Guides