Mobile App – Availability

You can set your availability status in two ways.

A. From the main menu

1. Click ≡ in the top left corner to view the main menu, and click on Availability.
2. Select the desired availability status.
3. Set the expiration time, and add a message.

B. From the home screen

1. Click the Availability drop down on the home screen.
2. Select the desired availability status.
3. Set the expiration time.

You can set how incoming direct calls should be managed in each availability status.

This is done by going to:

1. Main menu ≡
2. Go to “Availability”
3. Go to “Availability settings”
4. Select the Availability status you wish to edit. E.g. Lunch.
5. Under “When calling”, decide what should happen to incoming direct calls, when you are in the selected availability status, and you are not in a call.
   • Decide where the call should go:
     • My phone
     • Voicemail
     • Main number
     • Queue
     • Phone number
     • Sound message
     • Hang up
     • My IVR
6. Toggle on or off “Call first to my phone”.
   • If toggled on, the call will go to your phone first, and if you don’t pick up, it will be forwarded according to what you have chosen above.
   • If toggled off, the call will be forwarded directly according to what you have chosen above, without trying to call your phone first.
7. Under “When busy”, decide what should happen to incoming direct calls, when you are in the selected availability status, and you are in a call.
   • Decide where the call should go:
     • My phone
     • Voicemail
     • Main number
     • Queue
     • Phone number
     • Sound message
     • Hang up
     • My IVR
8. Toggle on or off “Call first to my phone”.
   • If toggled on, the call will go to your phone first, and if you don’t pick up, it will be forwarded according to what you have chosen above.
   • If toggled off, the call will be forwarded directly according to what you have chosen above, without trying to call your phone first.
9. Under “Sound messages”, decide wether the callers should be notified when you are in this specific availability status.
   • “Announcement” is a automatic voice stating that you are in the selected availability status, and when you will be reachable again (based on the expiration time you have selected).
   • “Sound message” is your own recorded audio file. This is managed in the Desktop version of Smart Connect under My Profile > Availability > Record Audio File.
10. Press “Save” in the upper right corner.

Synchronize calendar

This feature allows you to sync your phone’s calendar with Telia Smart Connect, making your calendar visible to users in the Company Directory. Note that this feature cannot be used in combination with Microsoft Exchange Calendar Sync.

How to navigate to Synchronize calendar:

1. Click ≡ in the top left corner to view the main menu, and click on Availability.
2. Scroll down and click Synchronize calendar.
3. Toggle on or off.

Follow availability from calendar

When this feature is enabled, your availability status in Telia Smart Connect is automatically updated based on your calendar events.

• If you are syncing your phone’s local calendar, Telia Smart Connect will use that information to set the appropriate availability profile.
• If you are using Microsoft Exchange Calendar Sync, the availability profile mapping is configured by your solution administrator

How to navigate to Follow availability from calendar:

1. Click ≡ in the top left corner to view the main menu, and click on Availability.
2. Scroll down to Follow availability from calendar.
3. Toggle on or off.

Always treat mobile calls as available

With this toggle enabled, calls towards a user’s mobile number will always follow the call settings for status ‘Available’. Calls to a user’s fixed number will not be affected and will follow the call settings for the status the user is currently in.

How to navigate to Always treat mobile calls as available:

1. Click ≡ in the top left corner to view the main menu, and click on Availability.
2. Scroll down to Always treat mobile calls as available.
3. Toggle on or off.

Set ring time before call forwarding

This feature lets you select the number of seconds your phone will ring before the call is forwarded to voicemail or any other settings you have configured.

How to navigate to Set ring time before call forwarding:

1. Click ≡ in the top left corner to view the main menu, and click on Availability.
2. Scroll down to Set ring time before call forwarding.
3. Select the number of seconds you wish it to call before forwarding.
4. Click Save to activate.

Log out from queue on status change

Log out from queue on status change allows you to automatically log out from queues when in different statuses, say for example log out from all queues when in status Meeting.

How to navigate to Log out from queue on status change:

1. Click ≡ in the top left corner to view the main menu, and click on Availability.
2. Scroll down to Log out from queue on status change.
3. Toggle on the statuses you want to be automatically logged out from.

My IVR

With My IVR, the caller is redirected to one of six available menu options, either before or after the call rings on your phone.

Voicemail and Wait
Gives the caller two options: “Press 1 to leave a message, or press 3 to still try to call.”

Voicemail, Wait, and Switchboard
Gives the caller three options: “Press 1 to leave a message, press 2 to be transferred to the switchboard, press 3 to still try to call.”

Voicemail, Switchboard, Queue
Gives the caller three options: “Press 1 to leave a message, press 2 to be transferred to the switchboard, press 3 to be transferred to a colleague.”

Wait, External Switchboard
Gives the caller two options: “The person you are calling is busy. Press 1 to still try to call, press 2 to be transferred to the switchboard.”

Voicemail, Wait, External Switchboard
Gives the caller three options: “Press 1 to leave a message, press 2 to be transferred to the switchboard, press 3 to still try to call.”

Voicemail, External Switchboard
Gives the caller two options: “You now have the following choices: press 1 to leave a message, press 2 to be transferred to the switchboard.”