Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
My Profile – Availability
With a few clicks, you can change the availability and how calls to you are configured. You can redirect calls to queues, colleagues, my answering service or announcements.
- Add call forwarding setup for each availability
- Use my answering service to give callers more options
- Show if you are available, busy or absent for your colleagues with availability and presence note
When enabled, this feature synchronise your availability status in Telia Smart Connect with your calendar. If you have a meeting or appointment marked in your calendar, the system will automatically set your status as unavailable.
Always treat mobile calls as available
This toggle allows you to receive calls on your mobile phone even if your status in the platform is set as unavailable. It’s particularly useful if you want to ensure you’re reachable on your mobile regardless of your fixed phone’s availability settings.
This status setting allows you to manually indicate your current availability. You can choose from various options such as “Meeting,” “Lunch,” “Vacation,” “Busy,” “Gone” or “Gone for the day.” Selecting “Available” means you are present and ready to communicate, whereas the other statuses block calls and inform your colleagues of specific conditions that might affect your ability to respond or take calls.
Add a custom message to your availability that is visible to others via the company directory.
Set up what should happen for incoming calls for each of your availabilities. Add redirects, announcements for calls depending if you are free or busy in a call.
Connect all normal calls to my phone first
Toggle if you want the call to arrive on your phone before the redirect happens.
Spoken absence where callers will be automatically notified that you are busy and for how long you are busy before your phone starts ringing or the call is forwarded. This is based on the active availability and expiry time.
Record a personal audio message. The audio message can be played before your phone starts ringing or the call is forwarded.
My answering service
When using my answering service, you can give callers the choice between being connected to voicemail, the switchboard or a colleague. Here you choose which queues to use for switchboard and colleagues.