My Profile

1. Click on your name at the top right to open your profile
2. You have now opened your profile on the screen

• Profile settings allow you to change languages and enter email addresses, among other things.
• Phone settings allows you to select the sender for SMS from the switchboard, outgoing display number and more. Read more about phone settings
• Under my queues you can log off and on the queues you are a member of.
• Under presence indicators and availability, you can, among other things, forward your phone.

Q: What can I do under ‘My profile’ in the switchboard?
A: You can change presence indicators, log in and out of queues, update call forwarding settings, and manage display numbers and SMS sender options.

Q: How do I access my profile in the switchboard?
A: Click on your name at the top right of the switchboard interface. This opens your profile where you can manage all available settings.

Q: Can I change the language or update my email address from my profile?
A: Yes, in the profile settings, you can change your language and enter or update your email address.

Q: Where can I change the sender for SMS and the outgoing display number?
A: These settings are available under phone settings in your profile. There you can select which number is used for SMS and for outgoing calls.

Q: How do I log in or out of queues?
A: Under the ‘Queues’ section in your profile, you can log in or out of the queues you are a member of.

Q: How do I forward calls or set availability?
A: Under the ‘Presence’ section, you can change your availability and set up call forwarding options.