Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
About Telia Smart Connect
Running on a public cloud, Telia Smart Connect makes it easy to organize and manage business communication from your team, clients, and partners. Our market-leading platform is built with flexibility in mind, helping businesses meet the new demands of remote and hybrid working.
Features
Telia Smart Connect provides several best-in-class features to support your organization. Enjoy access from any device — anytime, anywhere — with superior quality and reliability.
Included for all
Desktop
- Manage calls with switchboard.
- Access company directory.
- Monitor queue status.
Mobile App
- Answer and transfer calls.
- Log in and out of queues.
- Manage availability.
Administration & Statistics
- Drag-and-drop call flows.
- Upload or record announcements.
- Graphical dashboard and reports.
Add-ons
Chat
- Multiple chats simultaneously.
- Customizable website widget.
- Automated conversation starters.
Integrations
- Integrator API.
- Microsoft Teams voice & presence.
- Microsoft Calendar.
Customer Satisfaction Surveys
- Automated NPS send out.
- Custom create surveys.
- Simple administration.
New features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Smart Connect continues to evolve with features that strengthen administration, improve security, and give organizations greater control. Our latest release focuses on enhanced tools for managing complex organizational structures with greater control and security.
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Improved administration for larger organizations, including:
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Delegated admin: Assign admin rights across teams for easier and more structured management.
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Directory capabilities: Enhanced support for managing users and company structure, using departments and subdepartments.
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Support for SSO: Single Sign-On access for increased security and a simplified login experience.
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Improved Opening Hours and Audio Files modules:
New and updated modules make it easier to manage business hours and create, edit, and organize audio prompts. -
Ask for Help:
Administrators can generate a temporary login link to securely grant IT support access when assistance is needed. -
Direct Call Log:
A clear and easy-to-read overview of all direct calls to and from a user.
Upcoming update
We’re continuing to expand Smart Connect with improvements that increase flexibility, enhance cross-border collaboration, and make administration even more accessible.
- Administration in the mobile app:
Expanded administrative capabilities for Opening Hours and Audio Files, giving administrators greater flexibility to manage settings on the go. -
Call Recording:
Support for additional third-party providers, strengthening our call recording offering and increasing competitiveness across markets. -
Shared solution:
Seamless collaboration across borders with all countries operating within the same environment, enabling unified administration and smoother collaboration across borders. -
Improved integrations:
Opening up for more and simpler integrations with third-party systems, making Smart Connect easier to connect with existing tools and workflows.
Current update
Upcoming update
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
Connect with us