Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
About Telia Smart Connect
Running on a public cloud, Telia Smart Connect makes it easy to organize and manage business communication from your team, clients, and partners. Our market-leading platform is built with flexibility in mind, helping businesses meet the new demands of remote and hybrid working.
Features
Telia Smart Connect provides several best-in-class features to support your organization. Enjoy access from any device — anytime, anywhere — with superior quality and reliability.
Included for all
Desktop
- Manage calls with switchboard.
- Access company directory.
- Monitor queue status.
Mobile App
- Answer and transfer calls.
- Log in and out of queues.
- Manage availability.
Administration & Statistics
- Drag-and-drop call flows.
- Upload or record announcements.
- Graphical dashboard and reports.
Add-ons
Chat
- Multiple chats simultaneously.
- Customizable website widget.
- Automated conversation starters.
Integrations
- Integrator API.
- Microsoft Teams voice & presence.
- Microsoft Calendar.
Customer Satisfaction Surveys
- Automated NPS send out.
- Custom create surveys.
- Simple administration.
New features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Smart Connect continues to evolve with features that make communication smoother and more accessible—both for your team and your customers. Our latest release includes improvements that help identify callers and open up new ways to connect online.
Key enhancements include:
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External number lookup: Incoming calls from unknown numbers can now be automatically matched with public directories, such as yellow pages, giving you better caller insight before picking up.
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Website chat integration: The new chat module makes it easy to add live chat to your website, giving customers a direct and convenient way to get in touch.
Upcoming update
We’re continuing to enhance Smart Connect to better support larger organizations and streamline administrative workflows. The next release introduces powerful new tools for managing users and settings more efficiently, along with improvements that strengthen the customer service experience.
Key enhancements include:
- Callback from list: Agents can now view and manage callback requests directly in the app, giving teams more flexibility to respond when it suits them.
- Improved administration for larger organizations, including:
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Delegated admin: Assign admin rights across teams for easier management.
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Directory capabilities: Improved support for user and group management.
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Improved handling of sound files: Easier creation and organization of audio prompts.
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Opening hours: Streamlined setup and editing of business hours.
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Support for SSO: Single Sign-On access for increased security and simplicity.
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Current update
Upcoming update
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
Connect with us