Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
About Telia Smart Connect
Running on a public cloud, Telia Smart Connect makes it easy to organize and manage business communication from your team, clients, and partners. Our market-leading platform is built with flexibility in mind, helping businesses meet the new demands of remote and hybrid working.
Features
Telia Smart Connect provides several best-in-class features to support your organization. Enjoy access from any device — anytime, anywhere — with superior quality and reliability.
Included for all
Desktop
- Manage calls with switchboard.
- Access company directory.
- Monitor queue status.
Mobile App
- Answer and transfer calls.
- Log in and out of queues.
- Manage availability.
Administration & Statistics
- Drag-and-drop call flows.
- Upload or record announcements.
- Graphical dashboard and reports.
Add-ons
Integrations
- Integrator API.
- Microsoft Teams voice & presence.
- Microsoft Calendar.
Customer Satisfaction Surveys
- Automated NPS send out.
- Custom create surveys.
- Simple administration.
New features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Telia Smart Connect continues to evolve with new improvements, further enhancing its functionality and ease of use. Our latest updates focus on streamlining integrations and improving administrative tools, all while maintaining the highest standards of security, confidentiality, and availability.
Key enhancements include:
- Advanced text-to-speech functionality: Admins can now create highly realistic, professional-sounding voice messages simply by typing the text they want to be conveyed. You can choose from a range of voices, preview the audio, and activate the message once you’re satisfied—making it easier than ever to customize greetings or other notifications.
- Simplified calendar integration: With a streamlined process of significantly fewer steps, setting up calendar integrations is now much easier. More Microsoft integrations are planned to become progressively simpler to configure over time.
Upcoming update
As part of our continuous improvements, we are preparing to release a new chat module, designed to enhance customer communication and support. We will soon invite customers to test this new feature, which will offer even more ways to connect with your audience.
Key enhancements include:
- Website chat integration: The new chat module will allow you to seamlessly add a chat feature to your website, offering customers a direct way to reach out.
Current update
Upcoming update
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
Connect with us