Mobile App – Get Started

Download the app

The mobile app is available to all Telia mobile customers who use Telia Smart Connect. Download it in Apple App Store or Google Play Store via the links below.

The mobile app is available to all Telia mobile customers who use Telia Smart Connect. Download it from the App Store or Google Play via the links below.

Apple App Store →

Google Play Store →

Username and password

• Your username is your mobile number.
• Your password is the same as in the Telia Smart Connect switchboard.
• If you don’t have a password yet, tap “New password” on the login screen and enter your username. You will then receive an SMS or email with a link to set your password.

The home screen is your starting point in the app. From here you can open your profile settings, change your most-used options in Quick settings, tap shortcuts to jump straight into features, and check the news bell for updates.

Directly on the home screen there are three settings available with drop downs for quick access.

• Tap the Availability dropdown to quickly change your availability.
• Tap the Display number dropdown to quickly change your display number.
• Tap the Queue toggle to log in/out of queues (click Edit shortcuts to add dropdowns for specific queues).

Shortcuts give you fast access to specific features of the app, instead of having to go through the main menu. Tap any shortcut to open that feature directly.

To choose which shortcuts appear on the home screen, tap Edit shortcuts at the bottom of the screen.

Available shortcuts:

• Availability
• Company directory
• Queues
• Call history
• Messages
• Callback
• Administrator
• Number search
• Phone conference
• Unanswered queue calls
• Favorites
• Contacts
• Number routing

In the top right corner of the home screen you’ll find the news bell. Tap it to see updates, new features, and recent events related to Smart Connect.

The onboarding guides you through a few key settings to make sure you get the most out of the app. It appears the first time you log in, and you can choose to complete it or skip it and return to it later.

To access onboarding after your first login:

1. Enter the home screen.
2. Tap the cog wheel at the top.
3. Tap Onboarding.

The onboarding walks you through four steps:

1. Access your contacts and phone calls

Granting these permissions lets the app import numbers from your phone, so you can easily call contacts and see their names in call logs.

iOS:

1. Toggle on Allow access to contacts.
2. Confirm the permission when prompted by your device.

Android:

1. Toggle on Allow access to contacts.
2. Toggle on Allow access to make and manage phone calls.
3. Toggle on Allow push notifications.
4. Confirm any permissions prompted by your device.

Note: You can edit these settings at any time in your device’s Settings.

2. See who’s calling

This step sets up number lookup, so you can see who’s calling even when the number isn’t saved in your phone. The steps differ depending on your device.

iOS:

Step A – Allow notifications:

1. Toggle on Allow push notifications.
2. Tap Allow when your device prompts you.

Step B – Allow call identification:

1. Tap Go to phone settings.
2. Go to Settings > Apps > Phone > Call Blocking & Identification.
3. Toggle on Smart Connect.

Android:

1. Tap Display in front of other apps to open Android settings and enable the permission.
2. Tap Battery optimisation to open Android settings and allow the app unrestricted battery usage.

Note: You can edit these settings at any time in your device’s Settings.

3. Control when to receive direct calls

This step guides you to set up your availability settings, so you can control how incoming direct calls are handled when you change status — for example, forwarding to a colleague or voicemail when you are in a meeting.

1. Select an availability status (e.g. Meeting or Vacation).
2. Set the call forwarding rule for that status — for example, forward to a colleague or to voicemail.
3. Repeat for any other statuses you want to configure.

Note: You can edit these settings at any time under Main menu → Availability → Availability settings.

4. Control when to receive queue calls

This step guides you to set up Log out of queue on status change, which automatically logs you out of all queues when you switch to a selected availability status.

1. Toggle on the statuses for which you want to be automatically logged out of queues — for example, Meeting, Busy, or Gone for the day.
2. Leave statuses like Lunch toggled off if you still want to receive queue calls during that time.

Note: You can edit this setting at any time under Main menu → Availability → Log out of queue on status change.

For deep dives into specific features, see the user guides below:

• Mobile App – Audio Files
• Mobile App – Opening Hours
• Mobile App – Availability
• Mobile App – Callback
• Mobile App – Queues
• Mobile App – Call History
• Mobile App – Call Transfer
• Mobile App – Call Forwarding
• Mobile App – Number Lookup
• Mobile App – Company Directory

Q: Where do I find my profile settings?

A: Open the home screen and tap your profile image or the cog wheel ⚙ at the top.

Q: How do I change the language of the app?

A: Tap your profile image or the cog wheel ⚙ at the top of the home screen, then tap Language and choose between English, Swedish, Finnish, Norwegian, Lithuanian, or Estonian.

Q: How do I change which number is shown when I call someone?

A: You have two options. From the home screen, use the Display number dropdown on the home screen, or go to profile settings and tap Display number.

Q: I can’t sign in. How do I reset my password?

A: On the login screen, tap New password and fill in your username. You will receive an SMS or an email with a link to set a new password. If you are already signed in, you can also change your password under profile settings → Change password.

Q: How do I add or remove shortcuts on the home screen?

A: Tap Edit shortcuts at the bottom of the home screen and choose which shortcuts you want to see.

Q: How do I log in or out of a queue from the home screen?

A: Use the queue toggles on the home screen to switch each queue on or off. You can change what queues to be displayed here by clicking Edit shortcuts.

Q: How do I switch my 2-factor method?

A: Open profile settings and tap 2-factor method. Choose between Code by SMS, Code by Email, or Authenticator app.

Q: What’s the difference between Transfer, Transfer no return, and Assisted transfer?

A: Transfer sends the call straight through, and the call returns to you if the colleague doesn’t answer. Transfer no return sends the call straight through, and the call does not return to you. Assisted transfer lets you speak to the colleague first, before connecting the caller. For more on call transfers, see the Mobile App – Call Transfer user guide.

Q: Why should I turn on push notifications and call identification?

A: They are needed for the number lookup function to work fully, so the app can identify callers and notify you about them. Read more in the Mobile App – Number Lookup user guide.

Q: What is number routing and where do I manage it?

A: Number routing controls which of your devices ring when you receive a call to each of your numbers. Manage it from profile settings → Number routing, or tap the Number routing shortcut on the home screen if you have it added.

Q: Where do I see updates and news about Smart Connect?

A: Tap the news bell in the top right corner of the home screen.

Q: Where can I see what version of the app I’m on?

A: Open profile settings and tap About this app.