Skip to content

Mobile App – Get Started

We have gathered the most important functions in Telia Smart Connect in a mobile app.

With the app, employees can update availability, access the company directory, and log in and out of queues on the go.

With the mobile app you can:

  • Transfer calls easily.
  • Customizable home screen
  • Log in and out of queues.
  • Personal and queue call log
  • Administer availability
  • Company Directory with availability
  • Get simple presence indication with the option of call control.
  • Have access to the updated Business Directory with information about colleagues.

How to get started with the Telia Smart Connect Mobile app


The mobile app is available to all Telia mobile customers who use Telia Smart Connect.


  • The username is your mobile number.
  • The password is the same as in the Telia Smart Connect Switchboard.
  • If you need a password to the mobile app, send SMS with key word “Password” to Number to receive a new password.
Mobile app get started

Features in the Telia Smart Connect Mobile app

On the homepage, you can choose shortcuts and fast access to the functions that you use the most. Tap “Edit shortcuts” at the bottom of the screen to add or remove features.

From the Home screen, you can also open the main menu by tapping it.

Available Shortcuts

  • Availability
  • Company Directory
  • In/out of queues
  • Call history
  • Messages
  • Phone Conference
  • Favorites
  • Contacts
  • Unanswered queue calls
Available Shortcuts

Available Speed Dials

With available speed dials you can:

  • Change availability status
  • Change display number
  • Log in and out of one, several, or all queues

My Profile

Tap your name at the top of the home page to open your profile. Here you can:

  • Change profile picture
  • Change password
  • Select language
  • Change the display number
  • Change One Number settings
  • Select the default method for transferring calls

Call forwarding

The Telia Smart Connect Mobile App makes it easy to forward calls. Call forwarding is controlled via availability. Select the desired availability status and enter the phone number to which you want to forward calls.

User Guides

Here you can find user guides connected to the feature topic. If you can’t find what you are looking for here you might find it in our main user guide archive.
User Guides