User Administration

• Log in to Telia Smart Connect
• Navigate to Administration from main menu on the left
• You’ll get directed to the “Users” tab, where all users are listed

Entering Administration you first find the user tab. The  user tab holds information about all the users, both internal and external, in your switchboard solution. All information except the users’ phone numbers can be changed in the administration panel. The administration panel gives several advantages:

• It is easier to find the right contact in the company directory, with tags, position, department and other information.
• You can add and remove short number on a member.
• You can change members’ availability and queue availability.

To update details on a user, search user or click on any user to edit details. You can:

• Add or update profile image.
• Hide the contact from the company directory.
• Update any detail on the contact card like:
  • First name
  • Last name
  • Function
  • Department
  • E-mail
  • Role
  • Short number
  • Custom fields

Follow calendar

When enabled, this feature synchronise your availability status in Telia Smart Connect with your calendar. If you have a meeting or appointment marked in your calendar, the system will automatically set your status as unavailable.

Always treat mobile calls as avaialble

With this toggle enabled, calls towards a user’s mobile number will always follow the call settings for status ‘Available’. Calls to a user’s fixed number will not be affected and will follow the call settings for the status the user is currently in.

Set ring time before call forwarding (Coming soon)

Select the number of seconds your phone will ring before the call is forwarded to voicemail or any other settings you have configured.

Change status

Click to manually indicate the users current availability. You can choose from various options such as “Meeting,” “Lunch,” “Vacation,” “Busy,” “Gone” or “Gone for the day.” Selecting “Available” means the user is present and ready to communicate, whereas the other statuses block calls and inform other colleagues of specific conditions that might affect the users ability to respond or take calls.

With call settings you can define what should happen for incoming calls for each of the users availabilities. Add redirects, announcements and so on. To read more about call settings, click here.

Log out from queue on status change (Coming soon)
Allows you to define if users should be automatically logget out of queues when in different statuses.

Reset to company default
Allows you to reset user-settings to the settings an admin has set for the whole company. 

You can change the users display number for outgoing calls. Display number can be any of the users available numbers mobile and/or fixed. Or a number of a queue the user is member of.

Queues enable you to login or out the users from queues that the users is member of. Priority controls the priority of witch the member of a queue will get calls from the queue (0 will be called first – with highest priority).

With Tags, you can add any number of tags (skills/capabilities) to the user, which can be used to search the company directory and display this on the contact card.