Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Default Call Handling
Enables the administrator to set a default rule for handling of incoming calls to users. This default setting will be applicable to all users that have not yet set their own rules (will not override settings made by user). A user can at any time choose to change their settings ‘back’ to company default.
- Customize how incoming calls are handled based on the user’s current availability.
- Define options for callers to reach voicemail, the switchboard, or a specified colleague.
- Sync user availability with their calendar events to automatically set their phone status.
How to get started
- Log in to Telia Smart Connect
- From the left main menu, you navigate to Administration
- Choose Telephony Setup tab → click Default call handling
1. General settings
Follow calendar
When enabled, this feature synchronizes the users availability status in Telia Smart Connect with their calendar. If the user has a meeting or appointment in their calendar, the system will automatically set their status as unavailable.*
*If you have calendar integration towards Exchange, other settings apply. Read more here.
Always treat mobile calls as available:
With this toggle enabled, calls towards a user’s mobile number will always follow the call settings for status ‘Available’. Calls to a user’s fixed number will not be affected and will follow the call settings for the status the user is currently in.
Set ring timer before call forwarding (Coming soon)
Select the number of seconds the phone will ring before the call is forwarded to voicemail or any other settings you have configured. Click “Save” to activate.
2. Call settings
Define what should happen for incoming direct calls for each of the availability statuses. Add redirects to queues, main numbers, or announcements for calls depending if the user’s are free or busy in a call.
To read more about call settings, click here.