Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
With teams spread across departments, regions, and even countries, maintaining consistency and control can be complex. Smart Connect simplifies this with a single, scalable platform that combines enterprise-grade reliability, security, and flexibility – helping organizations stay connected, wherever they operate, no matter the size.
Centralized control with local flexibility
Enterprises need both structure and adaptability. Smart Connect offers:
- Centralized administration for consistent control over settings, call flows, and users across the organization.
- Self-service capabilities that reduce IT burden and empower local teams to make day-to-day adjustments.
- Cloud-based infrastructure ensures the platform scales seamlessly with your organization.
- Shared solution across Telia markets – while staying locally compliant.
Emma Stohne (Customer Support – Zpark Energy Systems)
on the self service capabilities
Emma Stohne, Customer Support at Zpark Energy Systems,
on the self service capabilities
“If someone needs to be added or removed from a queue, or if we want to change the flow of incoming calls, I can do it myself without waiting for external support, she says. It gives us the agility we need to adapt on the fly.”
Secure and compliant by design
With growing demands for data privacy and security, Smart Connect is built to meet enterprise expectations:
ISO 27001 certified
Telia Smart Connect is ISO/IEC 27001 certified and meet strict global security standards.
Regional data handling
Data is kept within the Nordics and EU, giving you control and peace of mind over where and how your data is stored.
Advanced user access
Administrators can manage roles and permissions, ensuring each user has the right access.
Seamless integration with your tools
Enterprises rely on an ecosystem of platforms. Telia Smart Connect integrates with the tools your teams already use:
- Microsoft Teams Voice brings telephony capabilities directly into Microsoft Teams, allowing users who prefer working in Teams to manage their calls without switching between platforms. Read more in the blog post here.
- Microsoft Teams Presence allows Smart Connect to sync with Microsoft Teams in real time, providing a comprehensive overview of your colleagues’ availability. Read more in the blog post here.
- Calendar integrations to sync Microsoft 365 calendar events to enrich the company directory in Smart Connect. Read more in the blog post here.
- API capabilities for customizing and connecting with internal and external systems.
- Entra ID & SSO to make sure information always is up to date and login stays simple.
Reliable partner, enterprise-ready support
At enterprise scale, the service behind the platform matters just as much as the platform itself.
- Dedicated customer success and support teams familiar with enterprise needs.
- Local expertise in each market, combined with Telia’s international backbone.
- Proven history in telecom as one of the Nordic and Baltic region’s most trusted providers. For example, Telia was ranked for the 19th time as the telecom operator with the most happy business customers in Sweden.Read more about the reward here.
Key features that empower enterprises
Telia Smart Connect includes powerful standard features, and optional add-ons, that help large organizations manage communication at scale.
Included as standard:
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Statistics module – Gain real-time visibility into queue times, response rates, and call volumes to optimize staffing and service quality. Read more in the blog post here.
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SMS – Enable fast, direct communication with customers and colleagues for spreading information quickly and at scale. Read more in the blog post here.
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Phone conference – Bring people together instantly with dialed conferences for urgent situations, or plan ahead with scheduled conferences for structured collaboration. Read more in the blog post here.
Available as add-ons:
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Chat – Streamline customer interactions by offering an additional communication channel for your customers. Read more in the blog post here.
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Customer satisfaction survey – Gather valuable customer feedback after interactions to measure satisfaction and continuously improve service delivery. Read more in the blog post here.
Together, these features provide the insights, flexibility, and control enterprises need to deliver consistent, high-quality communication across every department and location.
Risto Hiltunen (Sales Director – Loimaan Kivi) on the statistics module
“We track queue times, response times, missed calls, and call volumes. Based on that, we adjust our resourcing when needed. As a former contact center manager, I value short response times”
Built for today. Ready for tomorrow.
Whether you’re managing communication across cities or countries, Telia Smart Connect gives you the control, security, and scale to keep your organization connected and moving forward – with a platform that evolves as your needs do.
Want to learn more?
Explore Smart Connect or reach out to discuss how we can support your enterprise communication strategy.
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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