Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Telia Smart Connect
Outsmart complexity with a market-leading communication platform. Say hello to Telia Smart Connect, the complete telephony solution to streamline and simplify business communication and elevate the customer experience.
Simplify business communication
Mobile app
Put a complete telephony solution in your hands. With the Telia Smart Connect mobile app, you can log in and out of queues, manage availability, and access the company directory with the push of a button. This app offers powerful features similar to our desktop version, enhancing communication and collaboration on the go.
Desktop
Experience a comprehensive telephony solution with Telia Smart Connect on your desktop. Manage calls, check colleagues’ availability, and transfer calls using the intuitive web switchboard. The company directory offers real-time information on employees, synchronizing user details and calendar status, enhancing workplace communication and efficiency.
Admin
Streamline your call management with Telia Smart Connect’s administration features. Use a drag-and-drop interface to optimize call flows, manage announcements, and adjust settings for opening hours and holidays. Control access rights, queue settings, and shared contacts. Test prototypes offline to ensure efficient communication management and provide the best customer experience.
Work smarter. Not harder.
Minimize tasks, reduce stress, and boost productivity with a telephony solution that gets smarter with every call.
01. Work from anywhere
Stay connected with colleagues, customers, and partners regardless of location or device.
02. Smooth communication
Optimize call management with dynamic call flows, manage and view employee availability, and access real-time feedback with ease.
03. No installation needed
Access powerful features on both the browser and mobile app version instantly without complicated installation.
04. Flexible and scalable
Grow as you go with confidence, leveraging our reach across the Nordics and the Baltics.
We are Telia
We are the telecommunications leader in the Nordic and Baltic region, and the leader in ICT in both Finland and the Baltics.
years digitalizing societies
talented colleagues
million
customers across the Nordic and BalticsNew features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Smart Connect continues to evolve with features that make communication smoother and more accessible—both for your team and your customers. Our latest release includes improvements that help identify callers and open up new ways to connect online.
Key enhancements include:
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External number lookup: Incoming calls from unknown numbers can now be automatically matched with public directories, such as yellow pages, giving you better caller insight before picking up.
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Website chat integration: The new chat module makes it easy to add live chat to your website, giving customers a direct and convenient way to get in touch.
Upcoming update
We’re continuing to enhance Smart Connect to better support larger organizations and streamline administrative workflows. The next release introduces powerful new tools for managing users and settings more efficiently, along with improvements that strengthen the customer service experience.
Key enhancements include:
- Callback from list: Agents can now view and manage callback requests directly in the app, giving teams more flexibility to respond when it suits them.
- Improved administration for larger organizations, including:
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Delegated admin: Assign admin rights across teams for easier management.
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Directory capabilities: Improved support for user and group management.
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Improved handling of sound files: Easier creation and organization of audio prompts.
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Opening hours: Streamlined setup and editing of business hours.
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Support for SSO: Single Sign-On access for increased security and simplicity.
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Current update
Upcoming update
Suggested updates
Do you have an idea on how we could improve certain features or functions? We’d love to hear from you.
Write your suggestion here.
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
Connect with us