Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Telia Smart Connect
Outsmart complexity with a market-leading communication platform. Say hello to Telia Smart Connect, the complete telephony solution to streamline and simplify business communication and elevate the customer experience.
Simplify business communication
Mobile app
Put a complete telephony solution in your hands. With the Telia Smart Connect mobile app, you can log in and out of queues, manage availability, and access the company directory with the push of a button. This app offers powerful features similar to our desktop version, enhancing communication and collaboration on the go.
Desktop
Experience a comprehensive telephony solution with Telia Smart Connect on your desktop. Manage calls, check colleagues’ availability, and transfer calls using the intuitive web switchboard. The company directory offers real-time information on employees, synchronizing user details and calendar status, enhancing workplace communication and efficiency.
Admin
Streamline your call management with Telia Smart Connect’s administration features. Use a drag-and-drop interface to optimize call flows, manage announcements, and adjust settings for opening hours and holidays. Control access rights, queue settings, and shared contacts. Test prototypes offline to ensure efficient communication management and provide the best customer experience.
Work smarter. Not harder.
Minimize tasks, reduce stress, and boost productivity with a telephony solution that gets smarter with every call.
01. Work from anywhere
Stay connected with colleagues, customers, and partners regardless of location or device.
02. Smooth communication
Optimize call management with dynamic call flows, manage and view employee availability, and access real-time feedback with ease.
03. No installation needed
Access powerful features on both the browser and mobile app version instantly without complicated installation.
04. Flexible and scalable
Grow as you go with confidence, leveraging our reach across the Nordics and the Baltics.
We are Telia
We are the telecommunications leader in the Nordic and Baltic region, and the leader in ICT in both Finland and the Baltics.
years digitalizing societies
talented colleagues
million
customers across the Nordic and BalticsNew features and updates
We improve and adapt our software continuously with weekly deployments to provide you with the best possible service. Check out the highlights below to learn more about the latest features and technical updates.
Current update
Smart Connect continues to evolve with features that make administration more flexible, expand choice in call recording, and connect more easily with the tools you already use. The latest release also brings all markets into one shared environment, so administration and collaboration work the same way across borders.
- Administration in the mobile app:
Expanded administrative capabilities for Opening Hours and Audio Files, giving administrators greater flexibility to manage settings on the go. - Call Recording:
Support for additional third-party providers, strengthening our call recording offering and increasing competitiveness across markets. - Shared solution:
Seamless collaboration across borders with all countries operating within the same environment, enabling unified administration and smoother collaboration across borders. - Improved integrations:
Opening up for more and simpler integrations with third-party systems, making Smart Connect easier to connect with existing tools and workflows.
Upcoming update
Looking ahead, we are working on features that improve reachability, make call content easier to act on, and bring more support directly into the product.
- Priority contacts
Let selected callers reach you even when your status is set to unavailable. - Transcription
AI transcription of call recordings as a first step, with analysis of call content planned for later stages. - SMS to main number
Receive SMS sent to your company’s main number, so messages reach the right team instead of going unanswered. - AI knowledge agent in GUI
The AI knowledge agent available today on the Smart Connect website, brought into the product so users can get answers without leaving the interface.
Current update
Upcoming update
Suggested updates
Do you have an idea on how we could improve certain features or functions? We’d love to hear from you.
Write your suggestion here.
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
Connect with us