Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
The flexibility your customers desire
Meet your customers where they are
Telia Smart Connect’s chat feature adds a new dimension to customer service by giving customers the option to connect with you in a way that suits their preferences. For those who prefer texting over calling or find themselves in situations where speaking on the phone isn’t practical, chat provides a simple, efficient alternative.
An additional channel for seamless communication
With Telia Smart Connect chat, your business can cater to more customers, more effectively. Whether they’re multitasking at work, in a noisy environment, or simply prefer a written exchange, chat ensures they always have a way to reach you. Integrated alongside voice calls and other communication tools, it’s a valuable addition to your service arsenal.
Features designed for flexibility and ease
Telia Smart Connect chat is more than just a chatbox. It’s a fully integrated solution that works seamlessly with your existing communication setup. Customize your chat widget to match your brand, define operating hours, and manage all customer interactions in one platform, whether they come via chat or call.
Features
- Customizable chat widget: Tailor the design and input fields to align with your brand.
- Situational flexibility: Help customers get in touch when calling isn’t convenient.
- Real-time responsiveness: Connect with customers instantly and ensure timely support.
- Scheduled availability: Set operating hours and automated replies for off-hours inquiries.
- Secure and reliable: Protect customer data with industry-standard compliance.
User Guides
Ready to learn more? Get an in-depth look at the feature above and other great features by visiting our user guide archive.
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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