Skip to content
Back

Mobile App – Call Forwarding

Call forwarding means automatically directing a call before it is answered/active.

For users with Telia Smart Connect, it is easy to forward calls via “Availability” in the Smart Connect mobile app.

  • Automatically forward all incoming calls
  • Choose for yourself whether to call on your mobile phone first
  • With an expiration time, the redirects can be canceled automatically

Forwarding options are controlled via the menu option “Availability” in Telia Smart Connect mobile app. Via “Availability” you can also get access to a number of other useful functions, such as “My Answering Service”.

Guide quick links

How to get started Forwarding methods

How to get started with call forwarding

  1. Click on the ≡ icon in the top left corner to view the main menu
  2. Click on Availability.
  3. Click on Settings at the bottom of the screen.
  4. Choose the status you want to edit.
  5. Click on the drop down menu for “When calling” or “When busy”.
  6. Select the desired action. For example Queue.
  7. Select the queue you wish the calls to be forwarded to.
  8. Click Save in the top right corner.

Note! All call forwarding is automatically canceled when the availability status expires. For permanent call forwarding that remains active until manually deactivated, select the “Available” status.

Forwarding methods

You can choose from the following forwarding methods:

  • My phone
    Caller calls your phone as usual.
  • Voicemail
    Caller comes to your voicemail and can leave a message.
  • Main number
    Choose from the company’s registered main phone number(s).
  • Queue
    Choose from the company’s queue group(s).
  • Sound message
    Select an audio message to play for the caller before the call is terminated.
    The audio messages are recorded via web under my profile and availability.
    Read more about availability in my profile here
  • My IVR
    Choose from several options that give callers an audio message and the opportunity to dial further. Depending on if the user have voice mail service the user will have different options here.

User Guides

Here you can find user guides connected to the feature topic. If you can’t find what you are looking for here you might find it in our main user guide archive.
User Guides