Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Mobile App – Number Lookup
When using Telia Smart Connect app, you are able to activate call identification which lets you see who is calling, even tough it’s an unsaved number, and push notification, which will display who is calling, and which queue they are calling through.*
*Call identification will display who is calling, as long as the number is listed in your countrys local number directory service. Push notification will also display who is calling trough your company’s main number as long as the number is listed in your local number directory service.
When using the Telia Smart Connect app, you can activate Call Identification, which allows you to see who is calling, even if the number is not saved in your contacts. You can also enable Push Notifications, which show who is calling and which queue the call is coming through.
If a user has two numbers, the app will also clearly show which number is being called, so you always know whether the call is coming to your primary or secondary number.*
Call Identification displays the caller’s name as long as the number is listed in your country’s local number directory service. Push Notifications will also show caller information for calls made through your company’s main number, provided the number is listed in the local number directory service.
Step-by-step for iOS
1
From the home page of the app, tap your name or the cog wheel at the top of the screen, and then click “Number lookup”.
2
Click on “Push notifications” to enable notifications from the Smart Connect app.
3
You need to enable the toggle to let the app send notifications, AND enable notifications in your phone settings, by clicking “Open notification settings”.
4
In your phone settings, toggle on “Allow Notifications”.
5
Go back to the Smart Connect app and the Number Lookup settings. Click “Call identification”, and then click “Go to phone settings”.
6
When in phone settings, navigate to “Call Blocking & Identification”.
7
Toggle on “Smart Connect”.
Step-by-step to enable call identification and push notification for Android
- From the home page of the app, tap your name (top).
- Turn on “Incoming call message enabled”.
- Accept permissions “Display in front of other apps”, and “Battery optimisation”
You will now see the caller information on the screen when someone calls your mobile phone.
If you experience any problem, you should check that the app has all the necessary permissions via Settings > Apps > Corporate Networks and Permissions
You should be done now!
User Guides
Here you can find user guides connected to the feature topic. If you can’t find what you are looking for here you might find it in our main user guide archive.
User Guides