Integrator API

Telia Smart Connect Integrator API is a Rest-API to integrate any service to Telia Smart Connect. There are also several WebSocket API’s where you can subscribe to live events. You can create your own custom integration, or use the API credentials in an existing integration developed by a 3.party. 3.parties with integrations are typically CRM providers, Call center solutions or “Smart hub” providers that provide integrations too a range of different services.

Full swagger file/documentation available when you log into Telia Smart Connect -> Integrations -> API

Example of available features:

• Company:
  • List all users belonging to company
    • First name, last name, e-mail, number, position, role, custom field 1&2, tags/skill
  • Availability
  • Calendar information
  • Line/call status
  • Subscribe to live event of users Availability
  • Subscribe to live call status events for users
    • Alert(ringing), idle, busy, a-number, b-number, time stame, callerid, call direction

• • Update users
    • First name, last name,email, number, position, role, custom field 1&2, tags/skill
  • List global contacts
    • Firstname, last name, number, email, company
  • Update global contacts
    • Firstname, last name, number, email, company
  • Delete global contacts
    • Firstname, last name, number, email, company
  • List main numbers belonging to company

• Queue:
  • List queues belonging to company
    • Queue name,  Member list
  • Get call log from queue
  • Log user in/out from queue
  • Subscribe to live events of users logging in/out of queue
• Call handling:
  • Transfer call
  • Transfer call without return
  • Assisted transfer
  • Return back to caller from assisted transfer
  • Click to call
  • Hang up call
• Calendar:
  • List calendar events
  • Update calendar events
  • Delete calendar events