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Other settings

Enables the administrator to set a default setting for queue management based on availability, and to decide what caller ID’s should be available.

  • Define what numbers should be available as caller ID’s.
  • Customize if users should be logged out from queues on status change.

Guide quick links

Caller ID Log out from queue

How to get started

  1. Enter the main menu ☰
  2. Click “Administration”
  3. Click “Telephony Setup”
  4. Click “Other settings”
  5. You will see the two settings “Caller ID” and “Log out from queue on status change”.

1. Caller ID

In the setting “Caller ID” you can add main numbers that you want all users to be able to use as Caller ID numbers. You can add all the numbers you have available, but these will be visible for all users in your solution.

  • Click “Add” to enter new numbers that you wish all users to be available.
  • Click “X” to delete numbers.

2. Log out from queue on status change

In the setting “Log out from queue on status change” you can enable users to be logged out of queues when in certain availability statuses. For example, log out from all queues when in availability status “Meeting”.

  • For each availability status you can toggle on or off. When toggled on, the users will be automatically logged out of queues, if they enter that specific availability status.

User Guides

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