Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Phone Conference
Set up a phone conference
- Go to the main menu and select Phone Conference in the switchboard
- Press new phone meeting
- Enter title, select time and possibly a meeting owner
- Click on the phone meeting under scheduled or active conferences to add and invite participants
- Missing access to Phone Conference? Read more about Role administration
Go to Phone Conference in the main menu, tap on “+”, New Phone Conference, and then click the meeting under active or scheduled conferences to add and invite participants.
Set up a dialed conference (Coming soon)
This feature enable quick initiation of a dialed conference, that will call out to the participants to join the conference. As an administrator you can create a phone conference for appointed users that can be initiated via a number or call flow. Only administrators can configure a dialed conference.
1
Initiate a new dial-in conference
To create a new dialed conference, click the add button in the top right corner. Give the conference a name, and choose whether it should have a meeting owner or not.
2
Edit conference details
You can edit and change the name of the conference by clicking on the pen. When clicking outside the input-field changes will be auto saved.
3
Select meeting owner
Click to add/change meeting owner.
4
See meeting creator
See who created the conference.
5
Add external numbers
Here you can add external numbers, not a part of your company’s switchboard solution.
6
Add internal users
Here you add users part of your company’s switchboard solution.
7
View participant list
See list of all the numbers and users that are part of the dialed conference.
NB! Meeting owner and creator will not automatically be added to the conference. If the meeting owner or the creator wants to be a part of the conference, they have to be added to the list of numbers.
Connecting the conference to a main number
After the Dialed conference is created, you need to connect the conference to a main number. To do so, you go in to visual administrator, and start by dragging out the “Dialed conference” element, like you would with any other element then you connect the main number-element to the dialed conference-element, and choose what dialed conference you want to use by clicking on the drop-down menu in the element. When this is done, you save the IVR, and connect the main number you want to use for this Dialed conference.
User Guides
Here you can find user guides connected to the feature topic. If you can’t find what you are looking for here you might find it in our main user guide archive.
User Guides