How Telia Smart Connect simplifies business for SMEs

Small and medium-sized enterprises (SMEs) face unique challenges in balancing efficiency, cost-effectiveness, and professionalism. Whether you’re a small team looking to streamline operations or a growing business that needs flexible solutions, Telia Smart Connect is designed to meet your needs.

1. Flexibility to match your business needs

Telia Smart Connect is built to grow—or shrink—with your business. Its SaaS structure means you can:

• Add or remove users quickly and only pay for what you need*.
• Decide which features and add-ons to include, so you’re not locked into unnecessary costs.
• Adjust your subscriptions at any time, ensuring you’re always in control of your communication costs.

For SMEs, this flexibility makes it easy to adapt to seasonal demand or team changes without overcommitting to long-term expenses.

2. Cost-efficiency for growing businesses

One of the biggest advantages of Telia Smart Connect is its pay-as-you-go model. Unlike traditional phone systems with heavy upfront investments and maintenance costs, Smart Connect enables SMEs to:

• Avoid expensive hardware or infrastructure—you just need an internet connection.
• Scale features and users according to your budget and operational needs.
• Access high-quality communication tools typically reserved for larger enterprises.

By offering enterprise-level solutions without the enterprise-level costs, Telia Smart Connect helps SMEs optimize their operations without breaking the bank.

3. Enhance availability and professionalism

For many SMEs, investing in a unified communication system isn’t about switching from another provider—it’s about moving from no system to a UCaaS platform that transforms how you handle customer interactions.

• Be more available: Share the responsibility of answering customer calls with features like queues and main numbers. Calls no longer go unanswered, even if one person is busy.
• Look more professional: A dedicated main number and queue system show customers that your business is organized, reliable, and responsive.
• Simplify customer service: With call forwarding and routing, customers can quickly reach the right person or department, creating a seamless experience.

4. Easy setup and management

Telia Smart Connect is designed to be user-friendly and accessible, even for businesses without a dedicated IT department.

• Cloud-based: No need for expensive or complex hardware installations.
• Self-service administration: Easily manage users, features, and call flows without external support.
• Accessible anywhere: Employees can connect and manage calls on the go, whether they’re in the office, at home, or traveling.

This simplicity ensures SMEs can focus on their core operations instead of worrying about maintaining their communication tools.

5. Scalable and future-proof

As your business grows, Telia Smart Connect grows with you. The platform is designed to accommodate changing business needs, whether you’re a small team today or planning to expand tomorrow.

• Add features as you grow: Start with essential tools and expand with advanced features like customer chat, call tagging, or analytics when needed.
• Always up-to-date: Being a SaaS solution, Telia Smart Connect continuously updates to provide the latest features and security enhancements automatically.

With this scalability, SMEs can confidently invest in a system that supports their current operations while preparing them for the future.