Why your UCaaS provider’s network is crucial

When choosing a UCaaS (Unified Communications as a Service) provider, the focus is often on features, pricing, or integrations. But who’s running the network behind the service, is an often overlooked aspect. Choosing a UCaaS provider with its own network, extensive coverage, and the backing of a well-established brand offers reliability, consistency, and long-term stability. On the flip side, relying on a provider that depends on third-party networks comes with risks. Here’s why this distinction matters—and how it can impact your business.

Telia’s network stands out for its exceptional coverage and reliability. In 2023, the independent benchmarking firm umlaut ranked Telia’s mobile network as the best in Sweden for the fourth consecutive year, awarding it 968 out of 1,000 points—a score that places it among the top five mobile networks globally.

Additionally, Telia’s extensive 5G rollout now reaches 90% of Sweden’s population, providing high-speed connectivity across both urban and rural areas. This widespread coverage ensures that businesses and individuals can depend on consistent and robust communication services nationwide.

The risks of choosing a provider without its own network 

Most UCaaS providers don’t operate their own networks. Instead, they lease infrastructure from other companies. While this setup may work for a time, it introduces potential risks:

• Service uncertainty: If the partnership between the UCaaS provider and the network owner ends, you could face a sudden change in coverage or quality—leaving your business in the lurch.
• Inconsistent performance: A third-party network means the UCaaS provider isn’t fully in control of connection quality or reliability. You may notice dropped calls, longer downtime, or weaker service during peak usage times, without your provider being in control to do something about it.

When your communication tools are the backbone of your business, these are risks you can’t afford to take.

It’s about more than the network

An established UCaaS provider doesn’t just own the infrastructure—it brings years of experience and a proven track record. Larger, well-established brands often have the resources and expertise to continually invest in their networks and services, roll out new technologies, and provide long-term support for their customers.

By contrast, smaller or newer providers relying on partnerships might struggle to maintain service quality if their network agreements change. And when coverage, reliability, or trust is compromised, it’s your business that feels the impact.