Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Not every customer wants to pick up the phone. Some prefer messaging over talking, while others may be in a meeting or a noisy environment where calling isn’t convenient. With Telia Smart Connect’s chat feature, businesses can offer a flexible and accessible way for customers to reach them—without the need for a phone call.
Key features
- Customizable chat widget – Match the chat interface to your brand for a seamless experience.
- Real-time responsiveness – Engage with customers instantly and resolve inquiries efficiently.
- Scheduled availability – Set operating hours and automated responses for when no one is available.
- Secure and reliable – Built with industry-standard security to keep conversations private.
The use cases of the chat feature
The chat feature isn’t just an alternative to phone calls—it provides practical benefits in various situations:
- When speaking isn’t an option – Customers in meetings, shared workspaces, or public places may not be able to take a call but can easily send a quick message.
- For those who prefer texting – Some people simply feel more comfortable writing than talking and are more likely to reach out if chat is an option.
- Easier information sharing – Sending details like order numbers, addresses, or links is often more convenient in a chat than trying to relay them verbally.
The benefits of the chat feature
The chat feature empowers your business through:
Increased accessibility
Give customers more ways to reach you, ensuring no inquiry goes unanswered.
Improved efficiency
Agents can handle multiple chats at once, reducing wait times compared to phone support.
Better customer experience
Customers appreciate having a convenient and flexible way to get in touch.
Stronger engagement
A quick and easy chat option encourages customers to interact with your business more often.
A better way to connect with your customers
Adding chat to your communication strategy makes your business more approachable and responsive. Customers appreciate having a choice in how they reach you, and businesses benefit from a more efficient way to handle inquiries.
Ready to integrate chat into your customer communication? Contact us today or learn more in our user guide.
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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