Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Desktop
Experience a comprehensive telephony solution with Telia Smart Connect for desktop. Manage calls, check colleagues’ availability, and transfer calls using the intuitive web switchboard. The company directory offers real-time information on employees, synchronizing user details and calendar status, enhancing workplace communication and efficiency.
Switchboard
Give every call the best possible service with customized call flows and queues.
The new standard
The Telia Smart Connect Switchboard effortlessly manages incoming calls while providing a complete overview of all queues, queue time, and lost queue calls. When experiencing high call volumes, team leaders can assign calls to employees outside the queue or reroute calls to a back-up queue to relieve pressure. The switchboard also includes a manual callback feature, allowing agents to efficiently manage and track callbacks, ensuring no call is missed.
Scalable, adaptable, powerful
When working from a browser, access the full-size version of the switchboard or switch to the condensed version when you need more space. ”Always on top” functionality allows you to work seamlessly with other applications while maintaining full control over queues and company calls.
Whether on your browser or in the mobile app, you can easily access the company directory, monitor queues, and handle calls.
Features
- User friendly and easy to use
- Rich functionality on desktop and mobile app versions
- “Always on top” functionality
- Access calendar availability
- Call history and presence note
- Full overview over line status and employee availability
- Easily manage and track callbacks
- Log in and use from anywhere, no installation required
Company Directory
A complete overview of the company’s employees and strategic partners with real-time information on availability.
Find the right person for every call
The company directory is a core element of Telia Smart Connect, providing accurate, up-to-date information on colleagues and partners. Check availability before calling or transferring calls using the web switchboard, mobile app, or personal switchboard client.
To ensure information is current and complete, Telia Smart Connect leverages a number of powerful integrations. Integration with Active Directory (Microsoft AD) allows you to synchronize user information like role, skill, and location, as well as calendar status.
Features
- A full overview of employee and company contacts.
- Available on both the browser and mobile app version.
- See when colleagues are busy in a call.
- View availability status, possible to sync with calendar.
User Guides
Ready to learn more? Get an in-depth look at the feature above and other great features by visiting our user guide archive.
Ready to connect?
Speak with one of our local sales offices today to learn more about the possibilities and opportunities Telia Smart Connect can bring to your team.
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