Telia Smart Connect is also available as an app on both the App Store and Google Play. This means that you can access your switchboard on your mobile devices with just a few taps, making it even more convenient to have full control.
Best-in-class features for superior customer experience
We are Telia
We are the telecommunications leader in the Nordic and Baltic region, the leading Nordic media house, and the leader in ICT in both Finland and the Baltics.
millioncustomers across the Nordic and Baltics
New features and updates
Improvements from last program increment (quarter). Now in production.
- Improvement in log-in procedure using 2FA (two factor authentication).
- Implementing “Tool tips” (embedded help) for Admins during “call -flow” in visual
- New Access Roll to log -in and -out users in queues you are member of
- Visualize audit logging for customer admins (who have done what change)
Improvements and new features in development this quarter.
- Support for system voice prompts in local languages (for more countries)
- Improvements in Call recording (feature requires local development)
- Teams Voice Integration (feature requires local development)
Ongoing is also preparation for the coming ISO/IEC 27001 certification that is planned for early 2024. And first version MVP (Minimum Viable Product) of the chat module that will be available for tryout for selected friendly customers for a feedback loop.