Via my profile in the call center you can, among other things, control settings for presence indication, display number or log on and off queues.
- Log in and out of the company queues
- Change status and add call forwarding
- Control useful settings in the switchboard
This is how you get started
- Click on your name at the top right to open your profile
- You have now opened your profile on the screen
You get access to
- Profile settings allow you to change languages and enter email addresses, among other things.
- Phone settings allows you to select the sender for SMS from the switchboard, outgoing display number and more.
>Read more about phone settings
- Under my queues you can log off and on the queues you are a member of.
- Under presence indicators and availability, you can, among other things, forward your phone.